This happened on Monday.
So, i just got back from the office, and i went to the topup machine to top up my Touch N' Go card at the Kelana Jaya RapidKL station.
The machine is easy actually.
Just press the topup button, insert your money and touch your card and your card will be topped up.
But nothing is easy when it comes to me. It's just one of those days.
After inserting RM50 into the machine, the money got stuck inside and the machine displays "TIADA SERVIS".
I pressed and half-smashed the buttons and yet nothing happens. Not even a receipt of the transaction (or the non-transaction, to be more precise).
So, in rage, i went to the ticket counter and told the brader.
He said that they can't do shit about it and i have to go to Touch N' Go's main office in KL Sentral to get my money back.
I was like WTF?
KL Sentral alone is just pure madness. Going there at 6pm during the rush hour is just insane. I had no choice.
So, i went to the office and i had to take a number and queue up. Again, i raged.
When my turn came, i told the akak about my situation. She took down my card number and what not, and asked me the number of the machine.
How the fuck am i supposed to remember?
I told her to call the station and just ask for the number but she couldn't do that since Touch N' Go and RapidKL are different entities. WTF? I don't give a fuck, i just want my money back.
She asked me to go back to the station and take note of the number.
I fucking raged and i told her that all i remember was that the machine is the first one on the left.
Oh, maknanya nombor dia C01 la tu.
After getting all the details done, she told me that i have to wait for a month, exactly one month for me to get my money back. They need to investigate the shit first and all that jazz.
I was like, WTF? What's the problem, can't you just open the machine back and give me my money already?
No, they said because the machine will only be opened once a week or something.
Come on la, even in cheap arcades where you play a 50sen game, the apek will help you to smash the machine and get your money back if your money is stuck.
But no, i have to wait for a fucking month to get my RM50 back.
And the worst part is, i have to go there AGAIN to collect my money. And the akak said that they won't even call me when the shit is done. I have to just come there and be hopeful that everything is done.
Now i can't top up my card, i have to fork out extra money to go to your fucking office, and i have to wait for a fucking month to get my money back, and i have to spend more money to go to your fucking office to see your fucking face again to collect my money, just because your machine fucked up.
Tak ada duit susah, ada duit pun susah
A small problem which could have easily been solved in a matter of minutes became a month-long wait. I can accept the fact that your machine fucked up, hell, everybody fucks up once in a while. The thing is, the whole fucked up process is what makes me rage.
And i have a feeling that in a month's time, there will be more problems at the office. I can bet.
Any of you guys faced this problem before? What are the odds? Damn.
If only i had this in my bag..
And what if i smashed the machine and get the money myself? Will somebody come immediately to arrest me or will it take a week or a month for them to take actions?
Fuck you Touch N' Go, fuck your machines, fuck your methods in dealing with problems, and fuck RapidKL too.